At Boldyn Networks for higher education, formerly Apogee, our commitment to higher education goes beyond technology—it’s a partnership built on trust, responsiveness, and understanding. A big part of that is the field services team, the backbone of our higher education group. This team is composed of 93 professionals who don’t just work on campuses—they become part of them. 

A true partnership in action 

Field services technicians handle end-user support, respond to outages, and proactively maintain network infrastructure, from campus-wide networks to administrative systems and residence halls. But more than just IT professionals, they’re part of the university community, striving to enhance the student and staff experience every day. 

Jerry Sommer, director of field services, talks about how: “Our field services team operates as an extension of the universities we serve. We’re not just managing networks; we’re connecting with people, understanding their needs, and ensuring that we’re proactive, not reactive. It’s about creating real value and making each campus feel like home.” 

This “part of the community” approach is at the heart of our mission, and we’re proud to introduce a few team members who embody this dedication. 

Brennan McGuire: Building trust, one connection at a time 

Based in Wisconsin, Brennan McGuire initially joined the team as a help desk technician before transitioning to field services. For Brennan, the role is about more than resolving issues—it’s about becoming embedded in the campus culture. 

“I started on the help desk, handling everything from password resets to printers, and eventually transitioned to managing network technology like switches and access points,” Brennan explains. “Sitting on campus gives me insight into how technology impacts students and staff on a daily basis. Being here allows me to better tailor solutions to their needs. I feel like a part of the university, and that connection is invaluable in my work.” 

Brennan serves Wisconsin Lutheran College, where he and his team have become essential to the university’s operations. “We’re trusted with the entire IT operation here, which allows us to make a real impact in a short period of time. It’s amazing to be a part of something so transformative,” he adds. 

Allison Oram: Becoming part of the campus family 

Allison Oram has spent three years with Boldyn’s field services, becoming a familiar face on the James Madison University (JMU) campus. For Allison, it’s the interpersonal side of the job that matters most. 

“At JMU, I’m more than a technician—I’m part of their team. They know me, trust me, and I’m on campus enough that I feel like a part of their extended family. Students, RAs, and even faculty know who I am,” she shares. 

Allison’s proactive approach reflects Boldyn’s philosophy of anticipating and addressing issues before they escalate. She recalls a recent incident with JMU’s cable service: “The university reached out to me about an issue, and I was able to resolve it before it became a problem. It’s the small things like this that make a big difference in building trust and demonstrating our commitment.” 

A deep connection and shared purpose 

For Boldyn’s field services team, 'We still wear your colors' is more than a slogan—it’s a promise. It’s a commitment to being part of each university’s identity, embodying their values, and supporting their mission. With each campus visit, the field services team strengthens this bond, ensuring students and staff can rely on Boldyn not just for technical support, but as a true partner. 

As Jerry says, “Our goal is to ensure that our presence feels like an extension of each university’s own team. We’re there to make a difference, both technically and personally. That’s what the Boldyn brand is all about.” 

At Boldyn, we’re proud to support higher education, one connection at a time.