Apogee Inc was acquired by Boldyn Networks and rebranded on 1 November 2024. Marking a pivotal moment in our service to the higher education sector and elevating our work to enhance the student technology experience. Learn more.

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HIGHER EDUCATION SERVICES

IT Service Desk

Slow response to calls for support can test the patience of an on-campus community and damage the school’s tech reputation. Too many campus IT teams waste valuable time receiving, routing, and remediating trouble tickets.

Get past trouble-ticket challenges

Eliminate the challenges of receiving and routing L1 and L2 support tickets. Our highly trained staff receive, resolve, and escalate incoming calls fast, freeing in-house staff from operational pain and improving your tech reputation.
Explore managed IT services

Set a new standard of support

Build end-user confidence

Our dedicated, higher ed service desk ticketing system and support model optimizes response times to meet or exceed SLA performance metrics.

Ensure 24/7 support availability

Evening and weekend remote phone support for routine issues and outages, with a customized plan to ensure operational and cost efficiency.

Access monthly insights reporting

Monthly insight reporting fueled by hundreds of higher ed customer engagements driving service improvements and optimized response times.